What is the number one complaint businesses get about support?
Customer service is a crucial factor for customer satisfaction, loyalty and retention. According to various customer service statistics, good customer service can increase profits, boost repeat purchases and generate positive word-of-mouth. However, many businesses fail to meet their customers’ expectations and end up losing them to competitors.
One of the most common complaints that customers have about businesses is the lack of responsiveness and communication. Customers want to feel heard, valued and helped when they encounter a problem or have a question. They expect timely, clear and empathetic responses from the businesses they interact with. However, many businesses do not provide adequate contact information, do not answer emails or calls, or do not follow up on issues. This drives customers crazy and makes them feel frustrated, ignored and betrayed.
How can businesses avoid this complaint and improve their customer service?
One way is to use an AI chatbot like Smithers. Smithers is a smart, friendly and helpful chatbot that can handle customer inquiries 24/7, across multiple channels and languages. Smithers can answer common questions, provide information, resolve issues, collect feedback and more. Smithers can also escalate complex cases to human agents when needed, ensuring a seamless customer experience.
Smithers is not just a chatbot, it is a customer service partner. It can help businesses save time, money and resources, while increasing customer satisfaction, loyalty and retention. Smithers can also help businesses gain insights into their customers’ needs, preferences and behavior, and use them to improve their products and services.
If you want to learn more about Smithers and how it can transform your customer service, call Smithers now at 302-691-9217 now to demo!